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Superior Glove Works, Ltd.

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Customer Service Associate (Late Shift)

Are you an enthusiastic team player? Do you have experience in a customer service role? Are you looking for your next career challenge and appreciate working in a family oriented environment? Do you have a passion for assisting internal and external customers? If so, we have a great opportunity for you!

Superior Glove Works Ltd. is currently seeking a Customer Service Associate to work in its Acton, Ontario office. This role will be working on our 10:30am – 7pm shift in Customer Service.

Role Summary:

Responsible for providing an exceptional customer service experience to both internal and external customers via phone, email and in person (internal customers).


Responsibilities:

  • Answers and directs all calls that come in to the company’s main phone line, including call from customers, employees, vendors, suppliers and general inquires.
  • Process orders, quotes and sample requests.
  • Assists customers with technical queries, crossovers, complaints or short shipments and prepares documentation for customer returns.
  • Analyzing the existing account/product base and suggesting new or improved products where appropriate to customers.
  • Maintains customer and employee confidence and protects operations by keeping information confidential.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in training.
  • Contributes to team effort by accomplishing related results as needed.
  • Special projects as assigned to further enhance the customer experience or promote the brand which include following up of progress and results while compiling information to present in a concise and accurate manner.
  • All other duties as assigned.

Position Qualifications:

  • Minimum 2-3 years of customer service support experience in a Manufacturing/call centre environment.
  • Team player, but also have the ability to work independently with a proven ability to build strong working relationships across all levels of the organization.
  • Distributor account experience considered an asset.
  • Bilingual (French/English) is preferred.
  • Expertise with Microsoft Excel, Word and Outlook necessary.
  • Effective time management skills with the ability to manage multiple priorities.
  • Strong attention to detail with accurate data entry skills.
  • Excellent communication skills – both verbal and written.
  • Good analytical and problem-solving skills.
  • Strong sense of urgency with the ability to handle multiple priorities simultaneously.
  • Flexibility to work outside of business hours periodically to meet business demands.
  • Ability to travel occasionally, as required.
  • Motivated individual who always thinks in a positive proactive manner with a focus on continuous improvement.
  • Ability to learn new systems and processes quickly with minimal supervision in a fast- paced environment.

We are a family owned and operated company meeting international standards by “Improving Occupational Hand Protection through Innovation”.

External candidates: please send your resume and cover letter to recruiting@superiorglove.com with the subject line, “Customer Service Associate.”

Only candidates selected for interview will be contacted. No phone calls please.

Apply For This Position

Please send your resume or cv in either Microsoft Word or Adobe PDF format to:

 

Human Resources Manager
Superior Glove Works Ltd.
1-800-265-7617
recruiting@superiorglove.com

 

Thanks again for your interest in Superior Glove!
Please note, only those candidates of interest will be contacted.


Superior Glove is committed to a respectful, accessible, and inclusive work environment with equal opportunity. Upon individual request, the company will endeavour to remove any barrier to the hiring process to accommodate candidates with disabilities.

View our Accessible Customer Service Plan.



 

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Privacy Policy

Our Commitment to Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect

This notice applies to all information collected or submitted on the Superior Glove™ website. On some pages, you can make requests and register to receive materials. The types of personal information collected at these pages are:

  • Name and Company Name
  • Address
  • Email address
  • Phone number
  • Website address

How We Use Information

We use the information you provide about yourself when making an inquiry or requesting consultation only to complete that request. We do not share this information with outside parties.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our newsletter as well as updates on our new services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

Although information from those who contact us through our website is used to improve the design of it, it is done in a non-identified, purely statistical fashion. We do not share it with outside parties, in any form, at any time.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Accessibility Policy

Superior Glove Works Ltd. is committed to excellence in serving all customers including people with disabilities. View our Accessible Customer Service Plan.

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Superior Glove Works Ltd. – Work and Safety Gloves Copyright 2018 | Call us: 1-888-428-1210
A leading manufacturer, distributor and wholesale supplier of work, safety and industrial gloves since 1910.

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